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Home > Japan Rail Pass > How to Obtain
Japan Rail Pass - How to Obtain
 
Where exchange orders are sold ?
 
Exchange Orders can be purchased from the following JR authorized sales offices and agents :
JTB Corp., Nippon Travel Agency, KINTETSU INTERNATIONAL, Toptour Corporation, Japan Airlines *, All Nippon Airways **, JALPAK, and their associated agencies.

* In this case, you must book a JAL Group flight.
** In this case, you must book an ANA Group flight.


A Japan Rail Pass cannot be purchased inside Japan.
You can click here or call us (+65) 6538-0318 to book & purchase from us before you go to Japan.

After you arrive in Japan, you turn in the Exchange Order to receive your JAPAN RAIL PASS at an applicable JR station that has a Japan Rail Pass exchange office. (See "Stations with Japan Rail Pass exchange office")

Note : Some sales offices and agents may be closed over the New Year holiday period. Addresses and contact details of sales offices and agents are subject to change or discontinuation without notice.
 
 
How to turn in an exchange order to receive a Japan Rail Pass ?
You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your Japan Rail Pass at one of the Japan Rail Pass exchange offices, shown on the pages to the right. (Please note the Service hours and closing days.)
Your Exchange Order must be turned in for a Japan Rail Pass within three months of the date the Order was issued.
At the time of the exchange you will be asked to fill in a short application form and to show your passport with the Temporary Visiter stamp/sticker you received on entry into Japan. You must show your passport and this stamp/sticker to process the Rail Pass Exchange Order.
* Without your passport, the pass exchange will not be made. (A photocopy of your passport is also not acceptable because you must show the "Temporary Visitor" stamp/sticker in it.)
* If you are a Japanese national resident in a country other than Japan and with permanent resident status in that country, please show, in addition to your passport, documents testifying to your status.
The type of Pass described on the Exchange Order cannot be changed.
If the Exchange Order is lost or stolen, or you are unable to provide it for another reason, no exchange for a Japan Rail Pass can be made.
 
 
How to make seat reservations ?
 
Shinkansen,* most limited express and ordinary express trains have reserved Green Car seats and both reserved and non-reserved ordinary car seats.
(The Japan Rail Pass is not valid for any seats, reserved or non-reserved, on "NOZOMI" and "MIZUHO" trains on the Tokaido, Sanyo and Kyushu Shinkansen. Please use "HIKARI," "SAKURA," "KODAMA," and "TSUBAME" trains.)
A non-reserved seat (except for "NOZOMI" and "MIZUHO" trains on the Tokaido, Sanyo and Kyushu Shinkansen) can be used simply by showing your Japan Rail Pass.
Seat reservations can be made without additional payment.To make a reservation, go to any Travel Service Center or a Reservation Office (Midori-no-madoguchi) at a JR station, or to the sales office of a JR-associated travel agency. There, show your PASS, and obtain your reserved-seat ticket before the boarding. ("NOZOMI" and "MIZUHO" trains and the trains marked with * in table 2 require the payment of an additional charge.)

* There are no Green Cars on most "HIKARI" and "KODAMA" trains on the Sanyo Shinkansen line (Shin-Osaka—Hakata), or on Series 800 trains on the Kyushu Shinkansen line.
* The JR buses "Mizuumi-go" between Aomori and Towadako and "Oirase-go" between Hachinohe and Towadako require reservations. Please obtain your reserved-seat ticket before boarding these buses.
* Use of Homeliner or other Liner trains is subject to additional fees.

Note : Do not use an automatic ticket-reading gate with a Japan Rail Pass or a reserved-seat ticket.
Please show the Pass at a manned ticket gate.
 
  Caution :      

The sign for a Resevation Office (Midori-no madoguchi)
  Please note that during crowded periods you cannot be guaranteed a seat on a specific train. The periods when seat reservations are particularly difficult to secure are as follows :
  December 28 to January 6
The New Year holiday period is the most popular travel time for Japanese people, for vacations and returns to hometown areas.
  April 27 to May 6
Due to consecutive holidays in a comfortable travel season, there is large-scale travel throughout Japan for leisure and recreation.
  August 11 to 20
Another time for traditional travel to hometown areas, called the Obon season.
       
 
 
 
Notes regarding use
 
♦ To use a train or car not within the validity range of a Japan Rail Pass
  1. If you have an Ordinary-type Japan Rail Pass and want to use a Green Car seat, you must pay the Green Car charge and the associated limited express or ordinary express charge.
  2. If you have a Green- or Ordinary-type Japan Rail Pass and want to use an ordinary private compartment on a Shinkansen or a limited express train, you must pay the Shinkansen or limited express charge.
  3. If you have a Green- or Ordinary-type Japan Rail Pass and want to use a Green private compartment on a limited express train, you must pay the limited express charge in addition to the Green private compartment charge.
    Note that if you use a Green or ordinary private compartment and there are fewer persons than the specified number for that compartment, you must pay children's fares and charges for the number of persons less than this specified number in addition to the charges described above.However 1- or 2-person occupancy of a private compartment is not available on the Sanyo Shinkansen trains.
    If you have a Green- or Ordinary-type Japan Rail Pass and you want to use the GranClass car, you must pay the GranClass surcharge and the associated limited express charge.
  4. If you have a Green- or Ordinary-type Japan Rail Pass and want to use a berth on a limited express or ordinary express sleeping car, you must pay the limited express or ordinary express charge in addition to the berth charge. Moreover if you travel on a sleeping car that passes through Morioka to Aomori, you must pay on board the basic fares for the two local sections traveled over: IGR Iwate Ginga Railway (Morioka-Metoki) and Aoimori Railway (Metoki-Aomori).
  5. If you have a Green- or Ordinary-type Japan Rail Pass and want to travel on a train that requires a numbered ticket or liner ticket, a charge is payable to obtain these tickets.
  6. If you travel overnight on the last day your pass is valid, the basic fare will be covered as far as you travel, including train changes, until you first exit a station. However, surcharges are only covered for the train on which you were riding past midnight on the final day your pass was valid.
  7. If you have a Green-type Japan Rail Pass and choose to use a reserved or non-resreved ordinary car seat, you cannot receive a refund of the price difference between a Green Car seat and the ordinary car seat.
  8. When reserved seats are full, you should use a non-reserved seat. Also in this case, no refund can be made of the price difference between a reserved and a non-reserved seat.
  9. The Japan Rail Pass is not valid for any seats, reserved or non-reserved, on "NOZOMI" and "MIZUHO" trains on the Tokaido, Sanyo and Kyushu Shinkansen lines. If you use a "NOZOMI" or "MIZUHO" train, you must pay the basic fare and the limited express charge, and for a Green Car the Green Car surcharge.
♦ Other usage conditions
  1. Use of a Japan Rail Pass is strictly limited to the signer (hereafter "you") only.
  2. You should carry your passport during travel, and be prepared to show it if requested.
  3. Refund of Exchange Order or Japan Rail Pass
    • An Exchange Order that has not been turned in for a Japan Rail Pass can be returned to the office where it was purchased for a refund, within one year of the date of issue. In such case a handling fee and communication fee will be subtracted from the refund.
    • If you wish to receive a refund for a Japan Rail Pass, this can be done at all Japan Rail Pass exchange offices, providing that, in principle, the application for refund is made before the start date indicated on the pass
      (Ten percent of the yen price of the Pass will be charged as a handling fee.)
    • Once use of the Pass has begun, no refund or extension of the validity period can be made in the event of train non-operation, delay, or the like.
  4. Neither an Exchange Order nor a Japan Rail Pass can be reissued if lost, stolen, soiled, or otherwise rendered unusable.
  5. These and other usage conditions follow the Japan Railways Group passenger transportation regulations and Japanese laws. The validity of an Exchange Order, however, shall follow the stipulations and regulations of the company that issued the Exchange Order.